We're here to help
Can't find your answer below? Send us a message — a real person reads every one.
Email support
For anything account, billing or bug-related. We reply within 1–2 business days.
support@perkly.appRunning a business on Perkly?
Questions about setting up your loyalty program, branding or offers.
business@perkly.appHow do I delete my account?
Open Perkly, go to Profile → Delete account, and confirm. This immediately and permanently deletes your account and everything tied to it:
- your profile (name, phone, birthday if provided),
- every loyalty card you hold and its stamp history,
- every reward you've earned or redeemed,
- your favourites and notification settings,
- any business you own on Perkly, along with its programs and customer data.
This can't be undone. If you'd rather not do this from the app, email privacy@perkly.app from the address on your account and we'll delete it for you within a few business days.
How do I earn a stamp?
Open your QR code from the middle tab and let the staff scan it at the counter. One scan, one stamp — the screen brightens itself automatically so it scans on the first try.
How do I redeem a reward?
Once a card is full, your reward appears in the Rewards tab with its own QR code. Show that to staff — they scan it once to mark it used.
Can I use Perkly in Arabic or French?
Yes — switch languages any time from Profile → Language, or right on the welcome screen before you even sign in. Arabic switches the entire app to a right-to-left layout, not just the text.
I run a business — how do I get set up?
From Profile → Business mode, pick a template for your type of business, set your stamp count and reward, and you're ready to scan your first customer. You can add your logo, cover photo and brand colour any time from Settings.
Something looks wrong — how do I report a bug?
Email support@perkly.app with what you were doing and, if you can, a screenshot. That's the fastest way for us to track it down.